Chris McGugan

Chris McGugan is Vice President and General Manager of Emerging Products & Technology at Avaya. The role includes responsibility for software development, product management and marketing. Emerging Products & Technology includes DevConnect, Avaya’s 3rd party developer network, cloud solutions, contact center and UC applications as well as research into various forms of collaboration technologies. Most recently, Chris was Avaya’s Vice President of Product Management for Contact Center Solutions from 2008-2011. The role included responsibility for product roadmaps, architecture, and overall direction of the contact center offers. Prior to this, Chris was Vice President of Products & Engineering at Belkin, a leader in the consumer electronics market, where he lead the overall product portfolio, design, and research and development efforts for their consumer and commercial product lines. Prior to Belkin, Chris was Sr. Director, Product Management at Motorola (formally Symbol Technologies), where he was responsible for all enterprise wireless products in the Motorola portfolio. Chris arrived at Symbol Technologies following a 9 year voice and data networking career with Cisco Systems. While at Cisco, Chris held various senior management positions in the routing and switching businesses, research and education business, and was responsible for the direction of many product lines during his tenure. Chris remains active in many technology standards bodies and industry associations, helping drive the advancement of networking technology. Chris is an alumnus of North Carolina State University in Raleigh, North Carolina....