Mike Kuniavsky is a user experience designer, researcher, and author. A twenty-year veteran of digital product development, Mike designs products, business processes, and services at the leading edge of technological change. Prior to joining PARC, he co-founded several successful user experience centered companies, including ThingM, which designs and manufactures ubiquitous computing and Internet of Things products, and Adaptive Path, a well-known design consultancy. He specializes in multi-device interactions, cloud-based service design, and design of hardware products connected to cloud-based services. His background includes design for social analytics, consumer electronics, appliances, image retrieval, RGB LEDs, and financial services. He has worked with some of the world’s top technology companies, such as Samsung, Sony, Nokia, Whirlpool, and Qualcomm, to design new products, guide product strategy, and create user-centered design and development cultures. He is the author of “Observing the User Experience: A Practitioner’s Guide to User Research” and “Smart Things: Ubiquitous Computing User Experience Design” both of which are used as standard university textbooks. He received a dual major B.S./B.A. in Computer Science and Film/Video Studies from the University of Michigan. He lives in San Francisco with his family and loves new music....