ResolutionTube is a device agnostic remote troubleshooting and knowledge management platform for the manufacturing industry. ResolutionTube enables remote troubleshooting by providing real-time video communication with augmented reality. More importantly, the video during the troubleshooting process is captured and made accessible in a search-able format on the cloud. Capturing data and videos allows the OEM to generate valuable content for training, move from reactionary response to proactive maintenance and plan appropriately for the next product development cycle.